Privacy Policy

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What does Lotographic Pianeta Giochi's privacy policy cover?

This privacy policy outlines the practices of Lotographic Inc. and its subsidiaries, divisions, affiliates, brands and other related companies that link to this Privacy Policy ("Rgogo") regarding the information collected:

                Online on Lotographic.com, Ergogo.com, and any other website and through or in connection with apps or software sponsored by Lotographic Games (the "Sites").
                When you call, email or otherwise communicate with Lotographic!

            .
                On portions of other websites hosted or sponsored by Lotographic.
                In all games or promotions sponsored by Lotographic Planet games.
                In person at a Lotographic® store (the "Stores").
                When you otherwise interact with Lotographic online or offline.
                By visiting the Sites, Stores or otherwise interacting with Lotographic, you accept the practices described in this Privacy Policy. We suggest that you periodically review this Privacy Policy, as it may be updated from time to time. This Privacy Policy was last revised on February 5, 2020.


            What information does Lotographic collect?

            Information you give us.

            Lotographic may collect any information (such as name and surname, address, e-mail address, telephone number and age or age range) that you provide when you interact with us. Some examples are when:
                Subscribe to receive email updates from us.
                Enter contests, sweepstakes or other promotions.
                Download an application.
                Participate in a game or other promotion on the Sites, one of our retail partner websites or in the Stores.
                Fill out a survey or questionnaire.
                Interact with Lotographic content through third party social networking sites.
                Contact a Lotographic customer service or sales representative.
                Sign up for in-store Wi-Fi access at stores.


            Automatic collection of information

Whenever you visit the Sites or Stores, we may automatically collect certain types of information. Some examples of automatic information we may collect are as follows:


We may use "cookies" of different types to recognize your computer. A cookie is a small text file that a website, an online application or an e-mail message can save in the Internet browser and / or computer hard drive for use on subsequent visits to the Sites or other sites.

We may record the address of your Internet service provider, your Internet protocol or IP address, the web page you came from, the web browser software, the type of handheld or mobile device used to connect to the web page and the settings of the language on your web browser.

We may collect a record of your activity or "clickstream" as you visit the Sites.

We may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page has been visited, an email opened, links in the email used or if advertisements on the Sites or on other sites have been effective. In some cases, these technologies may allow us to match activities to certain users.

We may collect any information that you enter, share or that may be obtained from your use of our apps, games, contests or promotions.

We may acquire audio, visual and other sensory information as you visit the Stores.

Do not trace

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking from websites and online services. At present, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and, therefore, Lotographic Toy Planet and sites do not recognize DNT.


How does Lotographic use and share personal information?

Use of your personal information

Your personal information is used by Lotographic and others to improve your online and in-store experience, respond to your inquiries, improve our customer service, personalize offers and advertisements, communicate with you about products, services, special offers and events or programs offered by our retail store that may interest you.


Lotographic may also use this information to analyze and manage its businesses. Aggregated or combined data is collected from online and offline facilities and can be used to improve Lotographic's ability to communicate with you and support internal business processes, marketing, authentication, customer service, fraud prevention and public safety and legal functions.


Sharing your personal information

With Third Parties: Lotographic may share your personal information with third parties, including as set out below.


With other parts of our business and our business partners: Personal information collected by any part or department of Lotographic's business will be used in accordance with this Privacy Policy and may be shared with other parts or departments of Lotographic's business and with our business partners, including third parties, for use in accordance with this Privacy Policy.


With our service providers: Lotographic may share information with service providers.


Some examples of things service providers might do that might involve your personal information are:


Manage sweepstakes and contests.

Develop, host or maintain the Sites on our behalf.

Aggregate customer information and / or improve customer service. We may then share such aggregated information with potential marketing partners and advertisers.

These service providers are granted access to some or all of your personal information as needed and may use cookies (as defined above and below) or other automatic collection technologies on our behalf. Service providers are contractually limited in the ways they can use your personal information.


The categories of personal information we have shared with these third parties for commercial purposes in the previous 12 months, where applicable, are set out above in the What information does Lotographic collect?


In connection with asset transfers: In the event that a division or part or all of Lotographic (or the assets of a Lotographic entity) is purchased, sold or otherwise transferred, or a potential transaction is in progress, the information of the user will likely be shared for evaluation purposes and included among the transferred corporate assets.


To Comply with Laws: Lotographic may also disclose specific information when such disclosure appears necessary to comply with the law, subpoena or other contentious process or to protect the interests or safety of its visitors, Lotographic employees or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


How is my personal information protected?
Lotographic uses industry standard security techniques designed to protect against the loss, misuse or alteration of information collected by you. When personally identifiable information is transmitted to the Sites, such information is stored on servers that the Sites have attempted to protect from unauthorized access or intrusion.

Sign up to receive email updates from us.

Participate in a contest, sweepstakes or other promotion.

Download an application.

Participate in a game or other promotion on the Sites, one of our retail partner websites or in the Stores.

Fill out a survey or questionnaire.

Interact with Lotographic content through third party social networking sites.

Contact a Lotographic customer service or sales representative.

Sign up for in-store Wi-Fi access at stores.

Automatic collection of information
Lotographic cannot and is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.


"Phishing" is a scam designed to steal your personal information. If you receive an email that appears to be from Lotographic requesting your personal information, do not reply. Lotographic will not ask for your password, username, credit card information or other personal information via email.


What are my choices regarding Lotographic communications?

From time to time you may receive communications, including mailings, phone calls, or emails from Lotographic with information about products or services, special promotions, upcoming events, or other offers from Lotographic or its retail partners. You can opt out of receiving email communications by clicking the "Unsubscribe" link at the bottom of the email received. It may take up to 10 days to complete this process, as permitted by law. You can opt out of receiving emails or phone calls by contacting us at customerservice@toysrus.com or by calling (973) 617-4877 and asking a customer service representative who will instruct you on how you can opt out of receiving such communications. Please note that if you request the removal of your name from a Lotographic mailing list, your name will be removed from all mailing lists managed by Lotographic. Additionally, your personal information may be stored in the database for record-keeping purposes and for internal research and analysis.


What are cookies and how does Lotographic use them?

The Sites use "cookies", which are small pieces of information stored by the browser or by another application on the browser or computer hard drive. Cookies are used to connect your computer with information stored about your online activity, searches and preferences both within the same visit to the website and from one visit to another on the Sites and / or other websites. The "help" part of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you decline cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. The Sites do not control and do not guarantee the effectiveness of browser-based tools for managing cookies.


We and our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that can be integrated into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies can help visitors to our website, for example, to set the volume preference associated with a video experience or video game.

They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or commercial partners. Flash cookies are different from browser cookies and the cookie management tools provided by the browser may not remove Flash cookies. Go to www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please note that you may not have access to certain features and services that make your online experience more efficient and enjoyable.


How do third party analytics providers and advertisers / remarketing use your personal information?

We use one or more third-party analytics services to evaluate your use of the Sites, compiling activity reports (based on their collection of IP addresses, Internet Service Providers, browser type, operating system and language, referring pages and and URLs, data and time, amount of time spent on particular pages, which sections of the Sites you visit, number of links clicked, search terms and other similar data with respect to how you use the Sites) and analysis of performance metrics. These third parties use cookies and other technologies to help us collect, analyze and provide us with reports or other data.


By accessing and using the Sites, you consent to the processing of data about you by these analytics providers in the ways and for the purposes set out in this Privacy Policy. For more information about these third parties, including how to opt out of certain data collections, visit the sites below. Please note that if you opt out of any service, you may not be able to use all of the site's features.


For Google Analytics, visit: https://www.google.com/analytics


We may share or receive information about you with / from third parties, including but not limited to advertising and remarketing providers or similar partners, for the purpose of personalizing or otherwise understanding how you interact with ads or other content. These third parties may use cookies, pixel tags or other technologies to collect information for these purposes, including personalizing, targeting (e.g. behavioral, contextual, retargeting and remarketing), analyzing, reporting and / or managing advertising campaigns or other initiatives. For example, when a browser visits a site, pixel tags allow us and these third parties to recognize certain cookies stored in the browser to know which ads or other content brings a user to a particular site. The information we may receive from these third parties, including through their service providers, may include advertising identifiers, IP addresses, reports and campaign data.

By accessing and using the Sites, you consent to the processing of data about you by these advertisers / remarketing providers in the manner and for the purposes indicated in this Privacy Policy. For more information about these third parties, including how to opt out of certain data collections, visit the sites below. Please note that this list may be subject to change based on the campaigns we publish.

How can I update or change my information?

You can update or change your personal information by contacting us at servizi@lotographic.com by calling 00393204158286 and asking a customer service representative, who will instruct you on how to update or change your personal information.


Minors who post comments or other information on the Sites so that it is visible to others may request that the information be removed by contacting us at servizi@lotographic.com or by calling (0039) 3204158286 Please note that although we can help make sure that the information is are no longer visible on the Sites, this does not guarantee the complete or complete deletion of information from our internal systems and / or from other sites and services outside our control.

What is Lotographic's children's privacy policy?

The Sites do not solicit or knowingly collect personally identifiable information online from children under the age of 13 without verifiable parental consent. If Lotographic learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable steps to delete such information from its databases and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or permitted by law). If you become aware of personally identifiable information that we have collected from children under the age of 13, please contact us at services@lotographic.com or by calling 0039/3204158286.

Linked sites or online services

The Sites contain links to other sites or online services, such as the websites of our retail partners where you can purchase products. Other sites and services may collect personal information and information on the use of the Lotographic sites. Also, if you access such links, you will leave the Lotographic sites. Lotographic does not control those sites or services or their privacy practices, which may differ from this one. You must review the privacy policy of any site or online service linked to or placed within a Lotographic site.


How to contact Lotographic Pianeta Giochi?

If you have any questions or concerns about this Privacy Policy, please feel free to call us at (0039) 3204158286.


Revisions to this Privacy Policy

This Privacy Policy may be updated and revised from time to time and we will post any changes to this Policy. You agree that the information we collect now will be subject to the Privacy Policy in effect at the time of use. We may contact you with notices regarding our Privacy Policy, but you should check the Sites periodically to review any changes.