Shipping policy

Standard Delivery:

Estimated delivery time 3-7 business days.
All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. Delivery time Monday through Friday.
Managing time 24-48 hours, unless otherwise noted.
Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be packed together.
Items which are made to order ship out in 5-7 business days.
Personalised items can take between 5-15 business days for shipping.

NOTE: Some of our items are shipped directly from the manufacturer. As such, you may receive multiple packages.

Shipping

United Parcel Service (UPS) is the package service used by The Lotographic. We use other carriers as well, some orders are shipped via UPS Ground service.
Some items do require freight shipping. Freight shipping costs are charged after the item ships. Unless otherwise requested, all freight items ship via ground service.
Expedited methods of shipping are also available, such as UPS Next Day Air, and UPS 2nd Day Air. There is no guarantee that order received after 11 am EST will ship the same day. We suggest you call to verify same day shipments. NOTE: UPS Next Day Air requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays. Saturday deliveries must be specifically requested.
The Lotographic Toy Planet is not held responsible for any delays carier may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures, or other resons.
The Lotographic is not held responsible for any delays carier have due to incomplete address information, or wrong address information provided by the customer.
All packages are insured when they leave Lotographic. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage.
Lotographic is not responsible for merchandise damaged by the carier.

Shipping Rates

We charge per carier published rates.

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the diferents of the package weight.

International

Packages ship UPS Worldwide Expedited and UPS Worldwide Express, Italian Post SDA and Crono Internazionale.
The customer is responsible for all shipping costs as well as customs charges, taxes and fees, and duties due upon entering the destination location.

FREE RETURNS

We want you to be 100% satisfied with your decision to buy from The Lotographic and that's why we're offering this bold "No Risk, No Stress, Try It" guarantee for 30 days. It’s very simple. If you're not happy with a product you’ve purchased from us, we’re going pay the return.

Here’s how it works:

If you are not 100% satisfied with your purchase you may return it for a full refund within 30 days of it being delivered to you regardless of whether it's been used. We'll even cover the *shipping costs to send it back to us. How’s that for NO RISK?!
Returns of unused product after 30 days will receive a store credit for up to 365 days from the day of purchase.
Custom items can be returned also if they were received damaged or do not match the approved proof on file or we have not fulfilled your satisfaction.

Here's the simple, easy process for returning product to us:

Please call 0039/3204158286 to speak to one of our Lotographic Toy Planet Representatives.
We'll email you a RMA # with shipping instructions.
We'll process your refund or store credit within 7 business days of receiving the material.
We'll email you once the refund or credit has been processed.

* Restrictions Apply: Free return shipping ground service, only from within the Italian country within 30 days of purchase. Does not apply to freight shipments. Does not apply to European and International return shipments. Returns made after 30 days do not qualify for free return shipping and may incur a restocking fee.

Lotographic has the right to deny refunds in some circumstances.