Shipping Costs & Times
Some shipping methods offered are "traceable" and, therefore,
can be constantly followed during the various stages of the shipment. However,
this service is not available for all orders. You will have the possibility to
choose the shipping method for your package directly on the purchase page.
Orders placed are normally delivered the next business day after the order is
placed. Shipments within the EU can take over 7 business days. Shipments to
non-EU countries can take over 2 weeks.
Orders that are shipped with a Tracking number tend to arrive faster. As soon
as the package is delivered to the courier you will receive a Tracking number
that will provide you with details on the delivery situation.
1. The main objective is to ensure that the order reaches its destination as
soon as possible. However, it is the customers and / or recipients who assume
responsibility, at the time of purchase, for the products received and the
delivery details provided (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by
the customer or the recipient, in terms of non-refundable transport costs and /
or additional costs for the delivery of the goods or for the replacement of
3. In the event that you receive an incorrect or damaged item, please contact
us by phone or email within three days from the date of receipt of the order,
preferably with a photograph of the package and its contents.
Please do not return products without first contacting us and receiving an RMA
Refunds are possible by the shipper, if with insured shipping. Departure
shipping costs and import duty are non-refundable. The same goes for the costs
incurred for the return and for the insurance of the item, unless otherwise
As already stated in "Terms & Conditions" the responsibility is
borne by the customer / recipient once the order is shipped.