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Online dispute resolution on consumer matters

ODR Dispute Resolution


If you would like information on the possibility of joining the European ODR Platform for the alternative resolution of disputes that may arise in relation to purchases made on our site, or if you intend to start a new resolution procedure through the European ODR Platform, access the following link: http://ec.europa.eu/odr.

With the ODR platform, the consumer can submit a complaint relating to a contract concluded online with Lotographic Giochi. and thus activate the dispute resolution procedure. In this regard, Lotographic Pianeta Giochi and Ergogofree points out that the e-mail address for disputes and assistance@lotographic.com.




Consumer disputes - ODR, online dispute resolution



Regulation (EU) n. 524/2013 of the Parliament and of the Council of 21 May 2013 to resolve disputes arising from online purchase contracts

 


ODR?



The European Regulation on Online Dispute Resolution (ODR) - Regulation (EU) No. 524/2013 of the European Parliament of 21 May 2013 - concerns the procedures aimed at resolving disputes between businesses and consumers originating from contracts and services carried out online.


Together, the European Directive on Alternative Dispute Resolution (ADR) and Regulation (EU) no. 524/20013, constitute the ADR-ODR legislative package which, for the first time, introduces a coordinated and homogeneous set of rules: an online web platform for the whole EU and procedures for alternative dispute resolution.


 


How to make a complaint about online contract disputes?


Consumers and businesses have a single access point consisting of the ODR platform established by Regulation 524. Through ADR entities that are linked to the platform, consumers and businesses have access to an alternative solution to consumer disputes through quality ADR procedures.

What to do if you are a Consumer


Consumers can connect to the ODR telematic platform, managed by the European Commission, which can be reached at https://webgate.ec.europa.eu/odr and activate the related procedure.


The web address of the ODR platform must also be accessible from the company website with which the contract for the purchase of goods or services is signed.

For more information, you can contact the consumer associations registered in the national list.

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