Terms & Conditions
Our commitment to be fair
Lotographic.com and Ergogofree.com are managed by Darie Olesea - Ergogo.
Although our T and C do not list all the provisions of the regulations L. n.
241/1990; Legislative Decree n.114 / 1998; Legislative Decree n. 56/2010; D.p.r.
n. 160/2010. on consumer protection (distance selling), we are committed to
complying with these regulations which you can consult at:
https://www.te.camcom.it/
But we want to go further. Instead of giving you 7 days during which you can
change your mind, we will give you 28 days from the day you receive your
product as long as you return it to us in its original packaging and in
resalable condition (with any seals or uninterrupted wrapping).
About the contracts!
This is the main summary of the agreement we have with you when you place an
order from us:
We will send you an order confirmation email after placing
your order.
Your order is accepted and the contract between us is
concluded when the product you have ordered is shipped.
We will debit your payment from the payment method you chose
when placing your order.
You can withdraw from the contract with us for the ordered
goods at any time up to the end of 28 days from the date of receipt of the
ordered goods. You do not need to give us any reason to withdraw from the
contract nor will you have to pay any penalty. There are a few conditions you
should check first which are set out in Contract Details # 4 below.
All other contractual details are indicated in T and C: the contractual details
below.
T and C - Contract details Lotographic and Ergogofree websites are managed by
Darie Olesea - Ergogo
Via Stazione nr 26
Mmontechiaro d'Asti
zip code 14025 Italy
Registered company number 129765 (incorporated in Italy) VAT number 01618550055
You can find our contact details on our websites.
1. Prices
1.1 The prices to be paid for the products ordered are those indicated on Lotographic Toy Planet website. We try to ensure that all prices shown on this website
are accurate. However, sometimes the products are priced incorrectly. If the
correct price of a product is lower than the listed price, we will issue a
refund for the difference and ship the order in the usual way. If the correct
price of a product is higher than the indicated price, we will inform you of
the correct price and give you the opportunity to proceed with the order at the
correct price or to cancel the order. If a reduced price is shown, the items
have been on sale at the highest price for 28 days or more.
1.2 Payment for delivery may be required. Our shipping costs are indicated on
our website.
1.3 Price and availability information is subject to change without notice.
2. Payment
2.1 Payment can be made by the methods provided for you on the Lotographic Toys
site and you must be over 18 years of age to make a payment.
2.2 We will debit your payment from the payment method chosen when placing your
order.
2.3 All prices include VAT (where applicable) at the rate in force in Italy.
3. Acknowledgment of the order
3.1 After your order is confirmed, we will send you an email to confirm your
order. Please note that this email is not a confirmation or acceptance of your
order.
3.2 If during processing we discover for any unforeseen reason that we cannot
complete your order, we will cancel the order and send you an email explaining
the reason (for example, a shortage of stock, the inability to obtain payment
or identification of a price, product or defect description).
3.3 Your order is accepted and the contract concluded with the shipment of the
ordered product.
4. Right to terminate the contract
4.1 When you contact us as a Consumer, you can withdraw from the contract with
us for the ordered goods at any time within the end of 28 days from the date of
receipt of the ordered goods. You do not need to give us any reason to withdraw
from the contract nor will you have to pay any penalty.
4.2 You cannot cancel your contract with us if you are not a Consumer. If you
are looking to order more than five items of a single product in one order or
series of orders, unless we agree otherwise in writing, it will be assumed that
you are operating in the course of a business. Therefore, any supply will be
under the terms of our Business to Business supply agreement, a copy of which
is available on our website. Click here to view the Business to Business terms.
4.3 To withdraw from the contract it is necessary to inform us by telephone,
e-mail or in writing.
4.4 If you receive an item that you have not ordered, please notify us as soon
as possible.
4.5 If you have received the goods before canceling the contract, you must
return the goods to us at your own expense and risk in the original packaging
and conditions.
4.6 Once you have notified us that you are withdrawing from your contract, any monies charged by us to your payment card will be credited back to your account as soon as possible. In case of non-return of the delivered goods or non-payment of delivery costs, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited.
5. Cancellation by us
5.1 We reserve the right to cancel your order if:
We have insufficient stock to deliver the goods you have
ordered
We cannot get the payment
An error has been identified in the product, price or offer
description
We do not deliver to your area
5.2 If we cancel the contract, we will notify you by e-mail and re-credit the
payment method used to pay as soon as possible, but in any case within 30 days
of the order.
5.3 We reserve the right to withdraw any product from this website at any time
and / or remove or edit any material or content on this website. We may refuse
to process a transaction for any reason or refuse service to anyone at any time
to our sole discretion. We will not be liable to you or any third party for the
withdrawal of any product from this website, whether or not such product has
been sold; remove or modify any material or content on the website; refuse to
process a transaction or cancel or suspend any transaction after processing
begins.
6. Delivery of the goods
6.1 Pianeta Lotographic will deliver the goods ordered by you to the address
indicated by you for delivery at the time the order is placed. If you are not
available to take delivery, you agree that the delivery is made to a nearby
neighbor or to a safe place (porch, shed or other similar location).
6.2 Delivery will be made as soon as possible after acceptance of the order.
6.3 You will become the owner of the goods you have ordered when they have been
delivered to you. Once the goods have been delivered to you, they will be held
at your own risk and we will not be liable for their loss or destruction.
6.4 Goods for delivery outside the country may be subject to import duties,
taxes and / or customs charges. These fees are charged once the package arrives
at its destination and must be paid by the recipient.
6.5 In order to receive your order as quickly as possible, Lotographic reserves
the right to advise couriers to deliver to neighbors' homes if you are not available.
When a signature is obtained for delivery, we will not be liable for loss or
destruction.
6.6 You have 5 working days to notify us of non-delivery after the expected
delivery date as indicated in the confirmation email.
7. Damaged or defective items
7.1 Please do not accept or sign for an order that is visibly damaged. If you
receive an item that has been damaged in transit, please contact us as soon as
possible. We will do our best to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive an item that proves to be defective,
we will be happy to assist you. However, we ask that you notify us of any
problems within a reasonable period of time. We reserve the right to test the
product before an appropriate course of action is decided.
8.
Ownership Rights and Licenses
8.1
All copyrights in the text, graphics and layout of this website and in all
software and software collections underlying the site are owned or licensed to
Lotographic Toy Planet.
8.2 It is not permitted, without our prior written consent, except for personal
and non-commercial purposes, to copy, transmit, reproduce, publish, display,
distribute, archive, modify or adapt this website, its material, contents or
underlying software.
8.3 When you transmit or post material on or on our website, you grant us a
non-exclusive, worldwide, perpetual, royalty-free license under your copyright
and other intellectual property rights to use or display or distribute that
material in any way without no duty to be accountable.
9. Trademark Information
9.1 The Lotographic trademark used on this website is owned by Darie Olesea -
eRgogo spa and the other trademarks used are the property of their respective
owners.
9.2 It is not permitted to use any of the aforementioned trademarks or similar
signs that may confuse the public without our prior written consent.
10. Use and retention of data
Please read our Privacy Policy for more information on how we store and use
your data.
11. What are my consumer rights?
Lotographic is committed to offering a fair service to our customers, therefore
we adhere to the Legislative Decree 6 September 2005, n. 206
If you would like to read more information on this legislation, please consult
here
https://www.camera.it/parlam/leggi/deleghe/05206dl.htm
12. Applicable law
The contract between us will be governed and interpreted in accordance with
Italian law and the jurisdiction of the Italian courts.
13. Entire Agreement
These terms and conditions, together with our website's current prices,
delivery details, contact details and privacy policy, define the entire
agreement relating to the supply of the goods by us. Nothing made by any vendor
on our behalf should be construed as a variation of these terms and conditions.
We may vary the terms and conditions from time to time and the terms and
conditions governing any activity on this site will be those displayed on the
site at the time of the activity.