Terms & Conditions
Our commitment to be fair
Lotographic.com and Ergogofree.com are managed by Darie Olesea - Ergogo. Although our T and C do not list all the provisions of the regulations L. n. 241/1990; Legislative Decree n.114 / 1998; Legislative Decree n. 56/2010; D.p.r. n. 160/2010. on consumer protection (distance selling), we are committed to complying with these regulations which you can consult at: https://www.te.camcom.it/
But we want to go further. Instead of giving you 7 days during which you can change your mind, we will give you 28 days from the day you receive your product as long as you return it to us in its original packaging and in resalable condition (with any seals or uninterrupted wrapping).
About the contracts!
This is the main summary of the agreement we have with you when you place an order from us:
We will send you an order confirmation email after placing your order.
Your order is accepted and the contract between us is concluded when the product you have ordered is shipped.
We will debit your payment from the payment method you chose when placing your order.
You can withdraw from the contract with us for the ordered goods at any time up to the end of 28 days from the date of receipt of the ordered goods. You do not need to give us any reason to withdraw from the contract nor will you have to pay any penalty. There are a few conditions you should check first which are set out in Contract Details # 4 below.
All other contractual details are indicated in T and C: the contractual details below.
T and C - Contract details Lotographic and Ergogofree websites are managed by
Darie Olesea - Ergogo
Via Stazione nr 26
zip code 14025 Italy
Registered company number 129765 (incorporated in Italy) VAT number 01618550055 You can find our contact details on our websites.
1.1 The prices to be paid for the products ordered are those indicated on Lotographic Toy Planet website. We try to ensure that all prices shown on this website are accurate. However, sometimes the products are priced incorrectly. If the correct price of a product is lower than the listed price, we will issue a refund for the difference and ship the order in the usual way. If the correct price of a product is higher than the indicated price, we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or to cancel the order. If a reduced price is shown, the items have been on sale at the highest price for 28 days or more.
1.2 Payment for delivery may be required. Our shipping costs are indicated on our website.
1.3 Price and availability information is subject to change without notice.
2.1 Payment can be made by the methods provided for you on the Lotographic Toys site and you must be over 18 years of age to make a payment.
2.2 We will debit your payment from the payment method chosen when placing your order.
2.3 All prices include VAT (where applicable) at the rate in force in Italy.
3. Acknowledgment of the order
3.1 After your order is confirmed, we will send you an email to confirm your order. Please note that this email is not a confirmation or acceptance of your order.
3.2 If during processing we discover for any unforeseen reason that we cannot complete your order, we will cancel the order and send you an email explaining the reason (for example, a shortage of stock, the inability to obtain payment or identification of a price, product or defect description).
3.3 Your order is accepted and the contract concluded with the shipment of the ordered product.
4. Right to terminate the contract
4.1 When you contact us as a Consumer, you can withdraw from the contract with us for the ordered goods at any time within the end of 28 days from the date of receipt of the ordered goods. You do not need to give us any reason to withdraw from the contract nor will you have to pay any penalty.
4.2 You cannot cancel your contract with us if you are not a Consumer. If you are looking to order more than five items of a single product in one order or series of orders, unless we agree otherwise in writing, it will be assumed that you are operating in the course of a business. Therefore, any supply will be under the terms of our Business to Business supply agreement, a copy of which is available on our website. Click here to view the Business to Business terms.
4.3 To withdraw from the contract it is necessary to inform us by telephone, e-mail or in writing.
4.4 If you receive an item that you have not ordered, please notify us as soon as possible.
4.5 If you have received the goods before canceling the contract, you must return the goods to us at your own expense and risk in the original packaging and conditions.
4.6 Once you have notified us that you are withdrawing from your contract, any monies charged by us to your payment card will be credited back to your account as soon as possible. In case of non-return of the delivered goods or non-payment of delivery costs, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited.
5. Cancellation by us
5.1 We reserve the right to cancel your order if:
We have insufficient stock to deliver the goods you have ordered
We cannot get the payment
An error has been identified in the product, price or offer description
We do not deliver to your area
5.2 If we cancel the contract, we will notify you by e-mail and re-credit the payment method used to pay as soon as possible, but in any case within 30 days of the order.
5.3 We reserve the right to withdraw any product from this website at any time and / or remove or edit any material or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time to our sole discretion. We will not be liable to you or any third party for the withdrawal of any product from this website, whether or not such product has been sold; remove or modify any material or content on the website; refuse to process a transaction or cancel or suspend any transaction after processing begins.
6. Delivery of the goods
6.1 Pianeta Lotographic will deliver the goods ordered by you to the address indicated by you for delivery at the time the order is placed. If you are not available to take delivery, you agree that the delivery is made to a nearby neighbor or to a safe place (porch, shed or other similar location).
6.2 Delivery will be made as soon as possible after acceptance of the order.
6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 Goods for delivery outside the country may be subject to import duties, taxes and / or customs charges. These fees are charged once the package arrives at its destination and must be paid by the recipient.
6.5 In order to receive your order as quickly as possible, Lotographic reserves the right to advise couriers to deliver to neighbors' homes if you are not available. When a signature is obtained for delivery, we will not be liable for loss or destruction.
6.6 You have 5 working days to notify us of non-delivery after the expected delivery date as indicated in the confirmation email.
7. Damaged or defective items
7.1 Please do not accept or sign for an order that is visibly damaged. If you receive an item that has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive an item that proves to be defective, we will be happy to assist you. However, we ask that you notify us of any problems within a reasonable period of time. We reserve the right to test the product before an appropriate course of action is decided.
8. Ownership Rights and Licenses
All copyrights in the text, graphics and layout of this website and in all
software and software collections underlying the site are owned or licensed to
Lotographic Toy Planet.
8.2 It is not permitted, without our prior written consent, except for personal and non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, archive, modify or adapt this website, its material, contents or underlying software.
8.3 When you transmit or post material on or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free license under your copyright and other intellectual property rights to use or display or distribute that material in any way without no duty to be accountable.
9. Trademark Information
9.1 The Lotographic trademark used on this website is owned by Darie Olesea - eRgogo spa and the other trademarks used are the property of their respective owners.
9.2 It is not permitted to use any of the aforementioned trademarks or similar signs that may confuse the public without our prior written consent.
10. Use and retention of data
11. What are my consumer rights?
Lotographic is committed to offering a fair service to our customers, therefore we adhere to the Legislative Decree 6 September 2005, n. 206
If you would like to read more information on this legislation, please consult here
12. Applicable law
The contract between us will be governed and interpreted in accordance with Italian law and the jurisdiction of the Italian courts.
13. Entire Agreement